ServiceNow & ESM

Pubished 11th March 2019


The number of organisations moving to the cloud is increasing at pace and it is predicted that 83% of businesses will be cloud based by 2020. As the IT sector aims to accomplish optimal efficiency with this journey to the cloud, the risk of over complex digital workflows and business challenges is on the rise. Many organisations have legacy systems in place which can slow integration, whilst cloud organisations are also facing issues in supporting multiple enterprises. One of the leaders in ITSM, ITBM and ITOM, ServiceNow aims to solve these challenges.

Seen as the fastest growing company with more than $1billion in revenue back in 2016, the software enterprise has an impressive portfolio of 5000 clients across the globe including Adidas, Siemens, EY and Allianz. This growth looks to continue as it is estimated that the ITSM market will register a CAGR of +20% in the period of 2018-2025.

But why is there an unprecedented growth in the ITSM market and how does ServiceNow help?

It all stems from the customer and employee experience which has become essential for successful digital transformation. However, legacy systems and manual processes are creating barriers to accomplishing these aims. As a result, businesses are leaking money and spending disproportionate amounts of time on problem solving, leaving inadequate resources to develop the customer journey and employee experience.

The ServiceNow platform offers an agile cloud-based service management solution, that consolidates tools and revolutionises the approach businesses use to deliver their services, improving employee experiences and winning the hearts and minds of the consumer. This is crucial as employees are 87% less likely to leave their companies than their less engaged co-workers.

The software utilises automation to power workflows, achieve real-time analysis and as a result improve business IT productivity. This increased efficiency allows business leaders to invest in innovation, accelerate digital transformation and elevate service experience.

And we’re happy to say that the InterQuest ESM Practice work with ServiceNow. We are a true world leader in the provision of IT talent and staffing solutions within our core areas of expertise – ITAM, ITSM, Server Automation, SAM, Storage and Networking / Infrastructure Management. Our specialist consultants supply the best talent in the market to some of the most high profile software vendors and end clients in the world.

If you’d like to find out more about how the InterQuest ESM Practice can work for you, please don’t hesitate to get in touch.

Created by Paul Fraser, ESM Practice Manager



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