Continuous Service Improvement Manager

Competitive | Krakow | Permanent
Posted 9 months ago

Continuous Service Improvement Lead - ITIL/ Service Delivery / Service Improvement
Poland - Krakow

An exciting opportunity has come up in a Multinational client who have recently made a promotion within their IS department and now looking hire a new professional to join and take ownership of post transformation service Improvement activities.

The role will be taking ownership and completion of processes, governance and fixing open issues. It will be a great opportunity looking to work alongside some of the very best talent in Service Management/ SIAM.

The role requires a self starter with the confidence to push back and challenge senior members of the Service Management leadership team when needed.

- As a leader, you will be responsible for managing all SC operations within and as part of the functional leadership of Supply Chain. This includes ongoing operations, continuous improvement, absorbing and optimizing new requirements from Centers of Expertise (CoE) and business lines into operations in order to deliver high quality, efficient, fast and optimal cost for SC services

You will develop and implement the strategic plan for product and service delivery of the GBS SC department and participate in strategic planning as a member of the GBS management team. You will coordinate and own the budget within functional guidance, prepare and manage the budget locally in order to assure a world class, efficient and effective functional operation.

You will manage a large organization existing of service delivery managers, team leaders and expert staff members and will ensure the teams are staffed, motivated and thrive through your positive and inclusive leadership style

You will manage and ensure services required are adequately defined in a consistent way and in line with service level agreements, functional requirements and within respective legal boundaries of the serviced country and organization

You will develop and lead continuous improvement initiatives within and across other GBS centers globally within the function in order to gain efficiencies and drive productivity, harmonization and standardization across then function and in line with CoE.

You will build sustainable relationships with customers and peer GBS functions to ensure and sustain service growth, customer satisfaction and retention together with local SC and other stakeholders

You will lead and supervise SC personnel. Ensure that the area of responsibility is organized, staffed, skilled and directed accordingly, support processes to reconcile diversity between the functions and capitalize synergies in order to shape GBS. Guide and motivate direct/indirect subordinates within HR policies to achieve optimal performance and output.

You will encourage open discussion of development needs for the department teams and individuals. Identify and promote talents. Seek to understand retention of individual top performers and take corrective action. Encourage and support staff movements across organizational boundaries locally and globally.

Continuous Service Improvement Lead - ITIL/ Service Delivery / Service Improvement
Poland - Krakow

For more information about this role, please contact:

Andy Banks
01442 509 072

See Andy Banks's jobs
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