ERP Support Analyst

Competitive | Chiba-ken | Permanent
Posted 9 months ago

IT Site Support Technician / IT Support Analyst
Salary: 6m Yen
Job Location: Chiba-Ken
Job Type: Permanent

Working for a global leader in the medical manufacturing sector, an opportunity for an IT Support Technician/IT Support Analyst skilled with Active Directory user functions (ADS & Exchange), Windows XP, 7 and 10, knowledge of anti-virus/ anti-malware programs; LAN and Network technologies.

This role is provide Service Desk, Onsite Technical and product technical support and solutions to end users, management, and customers and troubleshoot issues relating to hardware, software, network, IP phone, printers, faxes, mobile device, AD and application account management.
As an IT support Technician, you will provide support to all employees and any third party consultants. You will manage tickets in the current service desk system and ensure timely resolution of issues or escalate for additional support, all within the service level agreement.
DESIRABLE
• SOX compliance knowledge
• ITIL framework knowledge
• Maintaining documentation
• Light experience administering servers
• Experience supporting ERP/CRM systems
• Experience support in-house, custom, or proprietary software systems

As this role is working for a global organisation, you will need to be fluent in both Japanese and English.

For more information about this role, please contact:

Chris Finch

chris.finch@interquestgroup.com
01442 509 081

See Chris Finch's jobs
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