Microsoft Dynamics Nav Support

£35,000 | London | Permanent
Posted 8 months ago

Dynamics NAV Support Specialist, London (with travel)

We are currently looking for a Dynamics NAV support specialist to join our client based in Holborn, London.

Duties and Responsibilities:
• Act as first line support to MS Dynamics NAV users within the company
• Day-to-day coordination of the NAV boards (Zendesk/Jira) from ticket receipt to resolution
• Responsible for troubleshooting support tickets and escalate them where appropriate
• Track progress of all open tickets in Zendesk and Jira through to closure, ensuring all stakeholders receive feedback accordingly
• Conduct Zendesk and Jira task housekeeping
• Carry out internal testing prior to new releases (once a week)
• Ensure all NAV development is completed and signed off in line with the control process.
• ERP release coordination and business communication in collaboration with ERP developers and Line Manager
• Conduct regular system spot checks and oversight of MS Dynamics NAV, monitoring feeds and errors for performance issues.
• Liaise with 3rd party suppliers providing support (TNP) and coordinate license requirements.
• Provide MS Dynamics NAV inductions to new starters and ongoing bespoke training
• Working with internal teams to ensure test, development and production environments are available as required

Skills / Qualifications:
• Understanding and experience working with MS Dynamics NAV and core modules
• Experience providing 1st and 2nd Line support
• 3 years plus maintaining and supporting ERP systems.
• Use of tools like Jet Reports, etc. an advantage
• Good written English and communication skills
• A pro-active approach: Taking initiative and actively trying to solve problems
• Strong business awareness
• Strong organizational and prioritizing skills
• Must be well organized, able to work under pressure and have the ability to meet tight deadlines.
• Ability to work as a team

Apply now -

For more information about this role, please contact:

Chris Finch
01442 509 081

See Chris Finch's jobs
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