Collections Account Manager

Competitive | Sundridge | Permanent
Posted 10 months ago

Due to our growing loan book we have a need for an experienced collector that has dealt with consumer finance products.

The existing collections team is made up of 12 dynamic, accomplished collectors, who have a key role in delivering the best service to customers.

Main Objectives:
* To provide a debt recovery service for a rapidly growing finance business.
* Receive incoming and make outbound calls to customers in arrears to discuss payment options.
* To comply with regulatory and Company policies at all times.

This individual will be expected to:
* Deliver a consistent and professional level of service at all times.
* Achieve set revenue targets and call quality objectives.
* Advise customers on the payment options for debt recovery.
* Handle each call promptly and in the correct manner, updating records accordingly.
* Input customer related data accurately and efficiently.
* Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
* Explain the terms of sale, credit or contract condition as appropriate.*
* Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm.
* Decide on the correct action when negotiating payments.
* Complete any administrative tasks as required for the efficient running of the call centre.
* Follow strict Company policies and procedures at all times, ensuring that legislative requirements are met.
* Have the ability to relate to people from a variety of different backgrounds.
* Be persuasive, persistent and self-motivated.
* Show empathy, assertiveness, tact and resilience.

Experience Required
* Proven experience in a phone based collections & customer service role (DCA or FCA/FSA preferred).
* Good negotiation/objection handling skills

If you would like to find out more information please click APPLY and our recruitment partner will contact you shortly. Alternatively please send CV's through to delivery@interquestsolutions.co.uk

For more information about this role, please contact:

Sarah Chatt

sarah.chatt@interquestgroup.com
01892 553 228

See Sarah Chatt's jobs
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