Collections Account Manager

Competitive | Sundridge | Permanent
Posted 1 year ago

Due to our growing loan book we have a need for an experienced collector that has dealt with consumer finance products.

The existing collections team is made up of 12 dynamic, accomplished collectors, who have a key role in delivering the best service to customers.

Main Objectives:
* To provide a debt recovery service for a rapidly growing finance business.
* Receive incoming and make outbound calls to customers in arrears to discuss payment options.
* To comply with regulatory and Company policies at all times.

This individual will be expected to:
* Deliver a consistent and professional level of service at all times.
* Achieve set revenue targets and call quality objectives.
* Advise customers on the payment options for debt recovery.
* Handle each call promptly and in the correct manner, updating records accordingly.
* Input customer related data accurately and efficiently.
* Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
* Explain the terms of sale, credit or contract condition as appropriate.*
* Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm.
* Decide on the correct action when negotiating payments.
* Complete any administrative tasks as required for the efficient running of the call centre.
* Follow strict Company policies and procedures at all times, ensuring that legislative requirements are met.
* Have the ability to relate to people from a variety of different backgrounds.
* Be persuasive, persistent and self-motivated.
* Show empathy, assertiveness, tact and resilience.

Experience Required
* Proven experience in a phone based collections & customer service role (DCA or FCA/FSA preferred).
* Good negotiation/objection handling skills

If you would like to find out more information please click APPLY and our recruitment partner will contact you shortly. Alternatively please send CV's through to

For more information about this role, please contact:

Sarah Chatt
01892 553 228

See Sarah Chatt's jobs
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