1st Line Support Specialist (French)

£35,000 | London | Permanent
Posted 11 months ago

1st Line Support Specialist - Reading/Theale

My client are a global software consultancy who are currently on the look out for a software support specialist who's main responsibilities will be providing 1st line support to a number of their existing customers globally to product support issues and questions.

The ideal candidate would be fluent in English and French. This role will be reporting to the senior Director of the organisation.

Responsibilities: -

- Answer calls & handle issues with a high standard of customer service
- Talking through standard fixes and resolutions with customers
- Be pro-active and monitor email phone support requests
- Building knowledge of technical ability through knowledge reuse
- Working and communicating with different teams to provide best resolutions

Experience: -

- Bachelor's degree (Finance, Accounting, Economics, IT, MIS or Business related degree preferred)
- At least 1 year customer support experience or in a similar environment
- Comfortable with software
- Fluent in English and French

This is a great organisation to build and grow your career within, if you're interested please don't hesitate to apply and we will be in touch accordingly.

1st Line Support Specialist

For more information about this role, please contact:

Arjun Bath

0207 025 0174

See Arjun Bath's jobs
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