1st Line Support Specialist (French)

£35,000 | London | Permanent
Posted 11 months ago

1st Line Support Specialist - Reading/Theale

My client are a global software consultancy who are currently on the look out for a software support specialist who's main responsibilities will be providing 1st line support to a number of their existing customers globally to product support issues and questions.

The ideal candidate would be fluent in English and French. This role will be reporting to the senior Director of the organisation.

Responsibilities: -

- Answer calls & handle issues with a high standard of customer service
- Talking through standard fixes and resolutions with customers
- Be pro-active and monitor email phone support requests
- Building knowledge of technical ability through knowledge reuse
- Working and communicating with different teams to provide best resolutions

Experience: -

- Bachelor's degree (Finance, Accounting, Economics, IT, MIS or Business related degree preferred)
- At least 1 year customer support experience or in a similar environment
- Comfortable with software
- Fluent in English and French

This is a great organisation to build and grow your career within, if you're interested please don't hesitate to apply and we will be in touch accordingly.

1st Line Support Specialist

For more information about this role, please contact:

Arjun Bath

arjun.bath@itqtech.com
0207 025 0174

See Arjun Bath's jobs
Related Jobs

Senior Business Analyst

£43,000 | London | Permanent

InterQuest is working in partnership with a prestigious University in London to deliver Business Analyst to join a new centralised PMO function. Working across different work streams, you will have...


Service Functional Consultant

£58,000 | Watford | Permanent

Service Functional Consultant - £65,000 - Watford Calling all Functional Consultants! A Global IT Solutions organisation based in Watford are looking for a Functional Consultant with experience of Siebel Field Service. The Role • Supports...


IT Release Engineer

£35,000 | Leeds | Permanent

IT Release Engineer required for leading technology eservices company within a newly established team to provide fully automated build and deployment routines for development, non-production, and production environments This...