Customer Service Adviser

Competitive | Sundridge | Permanent
Posted 11 months ago

Job purpose
The role is part of a growing team, to ensure timely and accurate administration of the company’s loan products including direct liaison with the company’s introducers and customers on the telephone and by correspondence. Ensuring accuracy at all times and that the company’s processes and procedures are followed.

The key aspects of the role are:
- Inbound and outbound telephone call handling
- Inbound and outbound correspondence
- Gathering initial information for customer complaints
- Completion of welcome calls as required
- Updating/correcting HPI records
- Recording all received information correctly, in line with company procedures
- Liaison with Dealerships/Area Sales Managers
- Updating electronic and paper filing in order at all times
- To keep up to date with the company’s products and E Learning
- To represent the company in a professional manner and maintain confidentiality
- To pay due care and attention to your own and others’ health and safety at all times.

- Experience of working in a team, and in an office environment
- Experience of liaising directly with customer on the telephone
- Ability to understand and comply with documented processes and procedures
- Excellent verbal and written communication

- Adaptable and flexible
- Excellent verbal and written communication skills
- Ability to work as part of a team
- Excellent planning and organisational skills
- Enthusiastic ?can do? attitude
- Able to work under pressure to tight deadlines
- Accuracy and attention to detail
- Professional and well presented
- Establishes effective working relationships
- Customer focused approach

- Good educational background with proficiency demonstrable in Maths and English
- Computer Literate, including MS office products and Email

Additional information
- Permanent / 37.5 hours a week (8.5 hours per day inc. 1 unpaid hour for lunch = 7.5 hours a day)
- Must be able to reliably commute to office
- Rota shift work based on 8-8 weekdays and 9-5 Saturdays, Sundays & Bank Holidays (day in lieu earnt for working them).

The deadline for applications is February 28th 2018

For more information about this role, please contact:

Sarah Chatt
07887 510 355

See Sarah Chatt's jobs
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