Project Manger

£350 | Basingstoke | Contract
Posted 3 months ago

Project Manager wanted for a large telecoms company to act as the single point of contact for assigned customer facing Professional Services project.

The Project Manager will be responsible for a number of project of different sizes and cost and complexity

The Project Manager is expected to have a deep understanding of Project Management concepts and can apply methodologies (preferably PRINCE2) to a project of a technical nature to successfully manage project to time, budget and quality specified.

The Project Manager manages all interactions on the project from the customer order and contract signature through to implementation and closure to ensure the highest levels of customer satisfaction.

- Hold internal kick-off meeting to review solution, all dependencies, actions and timelines
- Act as central point of contact for all internal stakeholders
- Work closely with Project Customer Care Managers to ensure all system updates as applied as necessary in line with the project plan
- Ensure detailed network design is produced and design is understood by internal and external stakeholders
- Ensure orders loaded by Sales accurately reflect solution and design sold
- Hold customer kick-off meeting
- Act as the customer face within level3 and as central point of contact for customer to ensure a high level of customer satisfaction
- Produce outline project plan and critical milestones
- Produce outline PID and communications plan, gain internal and external stakeholder acceptance sign off
- Agree priority site list, test plan and customer acceptance criteria
- Update and provide weekly RAID (Risk, actions and issues depository)
- Manage all risks and issues during the project and mitigate risk according
- Hold minimum weekly update call/meeting with customer and any face to face meetings necessary as per communications plan
- Update and issue weekly project plan to customer and update WIP reports to track progress
- Hold weekly update call and meetings with all internal stakeholders - Offnet Provisioning Team, Circuit design and build teams, Dimension data for kit procurement and pre-stage builds
- Communicate and schedule in access for 3rd party Local Access Providers for surveys, fibre builds, Fit & Test of equipment and report back to client
- Manage procurement of managed CPE, build, pre-stage and testing of with NP&I team
- Manage internal fibre team and co-ordinate all activities for on net builds build out to customer premises
- Agree and raise change controls with the customer when scope deviates
- Manage stage 1 router installs and testing and own any issues from the installation
- Manage the stage 2 activation activities when customer wants to connect and migrate LAN
- Managed project closure activities, lessons learnt and milestone sign off

- A number of years Telecoms experience
- Attention to detail with good organizational capabilities.
- Ability to prioritize with good time management skills.
- PRINCE2 certification preferred
- Working knowledge of Microsoft Office Suite
- Good telecommunications technical knowledge required
- Good understanding of the following technologies:- WAN deployments, IPVPN, SDH, Dark fibre, Ethernet products, VOIP, Optical & DWDM networks, Security Products, Wi-Fi installs
- Cisco Product knowledge desirable

For more information about this role, please contact:

Andy Roberts
01442 285 016

See Andy Roberts's jobs
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