Service Introduction Design Lead

£500 per day | London | Contract
Posted 1 year ago

Service Design & Introduction Lead - 6 month contract - Central London - £500 p/day (within IR35)

The Service Design & Introduction role is responsible for ensuring all IT Services delivered through projects (IB\Minor\Small) are built \ introduced in a safe & supportable way. Through matrix mgnt / senior mgmt influence and industry level delivery experience, it ensures that IT Services are fit for purpose and fit for use enabling the client to perform is core purposes.

You'll work closely with project teams to apply methodical excellence whilst applying their extensive knowledge of Service Management as you'll be focused on all aspects of the Service and ensures that effective service readiness and operational acceptance has been undertaken to ensure that the Service is supportable upon go live.

This is a governance and quality role that involves engaging and managing stakeholders at all levels and leading the decision making process. Key influencer on decisions on whether new services are fit to introduce in to operation or what remediation is required to achieve readiness. Requires a wide range of understanding of Service organisation, functions and processes (such as ITIL) to be able to identify risks and issues. The role may also play a key part in procurement therefore an understanding of the public procurement process is highly desirable.

The Service Design Introduction Lead will own, lead and govern the Service acceptance work stream of the Project ensuring that projects are being designed for Service from the start.

You’ll help promote the SD&I function by being the recognized Service Design & Introduction representative at IT control groups and Boards.

You will be required to prepare, manage and govern service acceptance and operational readiness throughout the project life-cycle. Using effective judgment when to escalate to senior management and project boards. Whilst ensuring compliance to the Service Design & Introduction, making certain that all tasks, resources, risks and issues impacting the new/existing production service and all are correctly assessed, planned, owned and managed.

You'll need to have demonstrable experience of Service Introduction processes and experience of working on complex procurement activities as the subject matter expert for the Service team. ITIL V3 Foundation qualification (Pre-requisite), ITIL V3 Lifecycle qualification in Service Transition (Desirable), ITIL V3 Lifecycle qualification in Service Design (Desirable).

Experience of Project Lifecycle.
Experience of understanding Non-Functional Requirements and Service Design.
Capable of understanding technical solutions.
Experience of identifying service based risks and issues.
Experience of holding Service Design & Introduction Kick off Meeting’s, Service Readiness Reviews and final Acceptance Meetings.
Experience of compiling Service Management documentation.
Experience of managing Service Acceptance Criteria.

For more information about this role, please contact:

Paul Fraser
01442 509 071

See Paul Fraser's jobs
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