Business IT Supprt Analyst - Graduate C£25k

£32,000 | | Permanent
Posted 10 months ago

IQFM are actively looking to speak with Computer Science graduates looking to take a step into the world of IT Client Support. This role will combine the elements of best practice IT Support Analysis with Cloud based technology solutions.

Based within close proximity to Chancery Lane tube on the central line, you will be working in a small team to support clients in the Investment Banking world. This will be an ideal opportunity for a graduate who wishes to learn more about the world of Finance whilst being trained and supported in the latest web/cloud based technologies. It is imperative that you will have a passion for new and innovative technologies in the finance industry and be qualified to make a real impact upon our clients technical infrastructure going forward.


The core responsibilities for this role will be as follows.

Assist with the maintenance and support of the bespoke SaaS application
Assist with the maintenance and support of Windows and Linux servers
Maintenance and support of the WordPress websites and CRM
Maintenance and support of the Office 365 and AWS infrastructure
Telephony and email based helpdesk support for clients and colleagues
Testing new software functionality developed and assisting the quality assurance process
Creating and reviewing help files and user guides to assist clients using the system
Keeping operating procedures up to date and fit for purpose
Testing control policies and procedures to ensure they are effective


To qualify for an immediate telephone interview we require the following current skills:

To be fully confident in supporting MS Office suite.
Strong understanding of PC hardware set-up & configuration
Understanding of OS Admin ( Linus & Windows )
Basic awareness of key protocols including: TCP/IP, SSL/TLS, DHCP, VPN etc.
Interest and understanding of website development languages (HTML, CSS, JavaScript)
Have the confidence and motivation to develop new skills quickly
Must be confident in providing telephone and face to face IT Support
Have the ability to troubleshoot & resolve technical queries.
Any basic knowledge of AWS will be advantageous but not essential.
1 year experience in a similar role will be useful.
If recently graduated then my client will be looking for demonstrable exposure to possible gap year work in Web technology and or interest in FS markets.
Ideally qualified in Computer related degree but will entertain other degree’s providing demonstrable interest in technology.


Our client is ideally looking to start the successful candidate in January 2018 so please apply if immediately available or required to give notice to current employer.

The IQFM team are looking forward to speaking with you on 0207 516 1237

For more information about this role, please contact:

Hollie Norman

hollie.norman@itqanalytics.com
01892 553 483

See Hollie Norman's jobs
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