Business System Analyst

£40,000 | Telford | Permanent
Posted 10 months ago

Business Systems Analyst
Report to Delivery Manager
Telford based

Role Purpose (This is a brief explanation, which summarises the overall objective of the role)
To identify and evaluate options for improving business systems, elaborating and defining system requirements, and ensuring the effective implementation and use of information systems in line with the needs of the business whilst modelling ReAssure Company behaviours.

Your Responsibilities
Conduct & Fair Customer Outcome responsibilities - Putting customer’s interests at the heart of how we conduct business. Demonstrated through your individual behaviours with a clear focus on treating our customers fairly and delivering the right outcomes at all stages throughout the product lifecycle.

ReAssure Culture – Ensure you positively demonstrate and evidence the ReAssure Values and Leadership/Personal imperatives supporting the delivery of fair customer outcomes.

Key Role Responsibilities (These are the key deliverables and outcomes of the role)

Business Understanding
? Actively work cross functionally with business colleagues to gain insight into the business problem and desired stakeholder outcomes
? Produce information to support high level business solution design
? Be the IT point of contact in discussions on allocated project needs
? Use knowledge of Core IT business systems to support understanding of business needs
? Use knowledge of Life & Pension products in support of proposed change

Requirements Elicitation and Elaboration
? Lead in elicitation of system requirements with identified key subject matter experts and other stakeholders
? Document the outcomes from elicitation process using appropriate tools
? Build and maintain the requirements list/catalogue ensuring no duplication of requirements
? Elaborate and model system requirements using appropriate methods e.g. Data Model, Use Case, Epics, User Stories, Features etc.
? Be responsible for gaining a consensus on the categorisation and priority of requirements; including approval
? Demonstrate personal planning/time management skills and mentor others

Support and Control
? Engage with colleagues in Design/Architecture, Development, Test to ensure downstream understanding of requirements
? Attend all relevant Triage/defect meetings to provide information enabling business understanding of issues; e.g. volumes of impacted policies etc.; and be able to articulate how a defect impacts on the business processing model
? Ensure that all relevant governance controls are applied in the requirements gathering and elicitation processes
? Demonstrate that the relevant Risk, Assumptions, Issues, and Dependencies (R.A.I.D.) logs have been completed
? Take ownership and flag with relevant management any specific project risks and issues ensuring any are called out at the first opportunity and escalate if impacting more than 1 project
? Ensure you actively engage with all opportunities to participate in Lessons Learnt workshops
? Demonstrate an understanding of Requirements End to End framework
? Demonstrate a proactive approach to self-management of projects by reporting accurately, timely, and on ongoing capacity
? Create and maintain a personal development plan
? Adhere to all relevant Key Performance Indicators
? Demonstrate sharing of acquired knowledge across the wider team

Dimensions of role (This details the financial and non-financial responsibilities of the role) Key Interfaces/Relationships (Indicates what level the role interacts at and who the key contacts are. Please detail the relevant role title)
Financial (E.g. budget/revenue ownership or impact) Non-Financial ( E.g. No. of direct employees) Internal External

? None
? None
? Up to Senior Manager Level
? None

Person Specification

? Able to lead system requirements workshops
? Able to elicit and elaborate business/system/data requirements
? Demonstrable good inter-personal, communication, presentation, planning and organisational skills
? Able to provide accurate information to support cost effective, consistent, controlled Business Solutions

Desirable skills
? Able to develop expert Business and Actuarial Support knowledge


? Experience in using a variety of different elicitation and elaboration techniques

Desirable skills
? Knowledge of AGILE methodology
? Understanding of Oracle data structures
? Knowledge of PL SQL

? 2 years or more in IT Business Analysis / System Development

Desirable skills
? Experience of working in AGILE/Iterative development environment
? Technical software development experience
? Experience of using Enterprise Architect


? 5 GCSEs of Grade C or above (including English and Maths) or equivalent
? Life & Pensions Foundation (LF1) or its equivalent

Desirable skills
? Formal training in AGILE methodology (as part of the BCS Diploma)

Drive the business
• Have an awareness of future changes related to our industry and react accordingly.
• Develop pragmatic, effective solutions to drive efficiency, while improving customer outcomes
• Work together with customers; internal and external; listen to their needs; look at challenges from their viewpoint.
• Challenge rules and processes that get in the way of good customer service; seize opportunities to innovate and improve.
• Deliver high quality work, with enthusiasm and accountability.
• Agree challenging, achievable goals with your line manager – and deliver them.
• Ensure that you have the appropriate business knowledge relating to ReAssure strategy and key drivers.
• Deliver high quality work, with enthusiasm, accountability and urgency.
• Stay focused on priorities; take decisive action.

Show true teamwork
• Deal with people positively, honestly and constructively.
• Express yourself simply, clearly, and directly.
• Be smarter together, proactively work across organisational boundaries to do the best thing for ReAssure and deliver results.
• Proactively offer support to others, seek opportunities to “pitch in” and help colleagues.
• Encourage, listen and make best use of others’ contributions.

Take personal accountability
• Continually seek improvement and challenge the status quo.
• Constantly seek ways to learn and develop.
• Demand of yourself the same high standards you expect from others.
• Acknowledge that change is constant; keep yourself and others prepared for it.

Control Related Behaviours
• Always clearly articulate the actual risk and must do actions to bring into tolerance by an agreed end date.
• Proactively engage with other areas to prioritise and agree resolution of issues not under own direct control
• Clearly articulate the exposure, or compensating controls that mitigate the risk.

Your Conduct Strategy responsibilities - Conduct Strategy is the risk that a firm’s practices and behaviours could
result in poor outcomes for customers.
ReAssure Internal Behaviours – Ensure you positively demonstrate and evidence the ReAssure culture and the right behaviours that support the delivery of fair customer outcomes and that all internal processes and decisions/working practices you make/undertake, take into account the relevant risks and impacts to our customers.
TCF – Ensure you understand what the fair treatment of our customers’ means, noting you are expected to (a) achieve this at all times, and (b) treat our customers as you would like to be treated yourself. You should reinforce a strong Treating Customers Fairly (TCF) ethic across the business, by following our policies and practices, focusing on the delivery of consistently good customer service and outcomes consistent with the six guiding regulatory principles regarding TCF to understand our customers’ needs, deliver a service that achieves a positive experience and drive loyalty.
Our External Behaviours – Proactively feedback on areas where, despite our processes being fair and compliant, you observe that customers act in a way that is not consistent with that which we, as industry professionals, would expect to observe. Management can then assess opportunities (through both Strategic & Process changes) to improve the customer information needs / journey, in order to help advance customer interests and education.

For more information about this role, please contact:

Joanne Tuscano
0207 025 3622

See Joanne Tuscano's jobs
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