Customer Care Manager

Competitive | Basingstoke | Contract
Posted 11 months ago

Project Coordinator wanted for a large leading telecoms company based in their Basingstoke office.

The Project Coordinator must have previous telecoms experience and excellent Word, Excel and PowerPoint skills, and an exposure to working with Order Management or Provisioning tools would be advantageous.

The Project Coordinator will be responsible for Coordination and communication with multiple internal departments, whilst also having limited exposure to external customers, and will be expected to own and manage Customer and Project escalations.

Daily activities to include:
*Provide order status and drives timely resolution on behalf of the customer and PMO.
*Actively manages all service activation elements of customer orders from order entry through service turn up.
*Addresses customer requests and issues regarding their service order and delivery in a timely manner.
*Assists with escalations pertaining to a new customer install or disconnect, providing customer order status and/or related issues and drives timely resolution on behalf of the customer.
*Proactively manages the customer activation service needs to ensure the highest levels of customer satisfaction and that their expectations are met and surpassed.
*Coordinates the research and resolution in regards to exception problem management.

Experience:
*Previous telecoms experience
*Excellent Word, Excel and PowerPoint
*Effective problem solving and troubleshooting skills.

For more information about this role, please contact:

Laura Monument

laura.monument@itqnetworks.com
01442 285 014

See Laura Monument's jobs
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