Mitel Field Engineer

Competitive | Burton-on-Trent | Permanent
Posted 1 year ago

The Company

This client works closely with their customers to understand their business objectives across:
- Agile Working
- Virtualisation
- Resilience
- Customer engagement
- Multi-media integration
- PCI compliance
- Cloud migration
- Device management and security
- Network performance monitoring
- Day to day servicing

They use their network of partners across voice, data and infrastructure together with their commitment to service excellence to recommend the right mix of technology, project management and deployment and post-sales support to ensure that clients deliver on their objectives.
The technology may often be complicated but the approach is straightforward.

The company focus on their project objectives from the outset, designing solutions with client input and then deliver on their promises. This in turn is backed up by a commitment to end to end accountability and service delivery.

Highly accredited, with world class partners such as Microsoft, Mitel, Gamma, TalkTalk, Virgin Media, Vodafone, O2, EE, Apple, Blackberry and Cisco, the company are able to provide a comprehensive fully managed service to our clients.

Their ethos is a simple one. They always treat their clients in the same manner that they would expect to be treated. Their background is within the legal industry and they are viewed as a trusted partner to a number of the UK's leading professional service providers. They have delivered a number of mobility, customer engagement and resilient programmes.

The Role

The company are seeking a Mitel Voice Applications and Unified Communications specialist, working across multiple product sets, such as MCD, 3300, CCM and MiCollab. The successful candidate will join a team of engineers responsible for installing and maintaining Telephony and Networking Solutions throughout the UK.

The Candidate

The candidate must have a minimum of 3 years experience in the communications industry, be familiar with SLAs, be willing to contribute to an on call rota and hold Mitel accreditations. The company are looking for candidates who are formally accredited on the Mitel MCD platform, minimum MCA, preferably MCP or above. Any Mitel application knowledge would be advantageous, MiCollab, CIS, MBG. Experience on the MiVoice office 250 would also assist. Willingness to cross train and work on other products is a must – networking (Cisco, Meraki), SKYPE, MPLS, SDWAN, firewalls.

The ideal candidate will be a team player, driven, take great pride in their work whilst interacting with customers and be looking to develop their skills embracing new technologies.

Whilst evidencing traditional voice experience the ideal candidate will have experience within Contact Centres and Unified Communications (ideally Skype for Business) and working with SIP and VMWare. Networking experience with manufacturers such as HP and Cisco (both traditional and Meraki) would be advantageous.

The applicant shall be adaptable and be willing to work with new technologies and products and above all show themselves ready for a challenge. The candidate should have a positive attitude, take great satisfaction from deploying applications and be able to demonstrate a strong focus on customer service.

Ideally the candidate will be Midlands based as there will be a requirement to work from Head Office at least 2 days per week, however they would be open to speaking with suitable candidates from any location.

For more information about this role, please contact:

Nick Davies
01442 285 022

See Nick Davies's jobs
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