Application Support

£30,000 | Tadworth | Permanent
Posted 5 months ago

Application Support

Main Purpose
To provide day to day management of my clients application service for both existing and new customers. This is a web application providing monitoring for customers using end to end solution. Also provide day to day support for our internal IT systems & Jira. As a member of small team any successful candidate will need to be resourceful and have a ‘can do’ attitude.
Principle Accountabilities
Administration of the application
Provide first line support for the application
Provide solutions support for onsite telemetry and the application as appropriate for both live sites and for sales support
Asset and user configuration
Manage communications to clients regarding outages (planned and unplanned)
Engage with other teams within the business
Liaise with the sales team to support roll outs to new and existing clients
Jira. Support of the workflows, assist with custom applications as well as other day to day operations.
Manage the company’s IT systems internally and offer necessary support.


Education/Certification:
General education including A Level passes or equivalent.
HND or higher qualification in Computer Sciences or other technical qualification desirable; Science or Engineering considered


Knowledge/Experience Required:
Experienced user of IT equipment and Microsoft Office Software suite.
Jira, or alternative help desk or work flow package
Experience of the following would be an advantage:
Windows setup
Operational knowledge of Linux
Scripting
Windows licensing (user, group model)
Business knowledge of telemetry, real time monitoring or utilities

Skills/Abilities:
A ‘can do’ attitude.
Team player
Able to work on own initiative and with minimum levels of supervision

Please send your CV to kay.sadler@itqnetworks.com to be considered for this position

For more information about this role, please contact:

Kay Sadler

kay.sadler@itqnetworks.com
01442 509 080

See Kay Sadler's jobs
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