ITSM Service Architect

£600 per day | | Contract
Posted 11 months ago

ITSM Service Architect – Cloud Programme - London - up to £600 p/day

The role of ITSM Service Architect is integral to the development of the right IT service management model to enable our client to get the most from Cloud technology and to continue to offer unparalleled levels of service to its customers.

The Cloud ITSM Service Architect will work with key stakeholders to validate existing, or establish revised, non-functional service requirements – such as service level agreements, recovery time objectives, and recovery point objectives – relative to the wider programme objective of adopting a cloud based service model.

Design a service model that will deliver IT services that perform in accordance with the requirements of our business.

The new service model should consider key service management functions such as availability management, capacity management, financial management, service level management, continuity management, release management, change management, configuration management, problem management and incident management.

You will work to understand the current service management model, and in collaboration with the Service Management Project Manager, will establish a transition plan that transforms the existing service model in line with the wider Programme plan.

Ideally, we're looking for an experienced Service Architect that understands good service management principles and practices, particularly in a cloud environment.

For more information about this role, please contact:

Paul Fraser
01442 509 071

See Paul Fraser's jobs
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