1st Line Support

£25,000 | Luton | Permanent
Posted 2 months ago

Application Support - IoT Software - Bedfordshire - up to £25,000 - Growth organisation

OVERVIEW

An IoT Software House require a talented 1st line support engineer to perform a key role in assisting their clients and internal staff as an escalation point for technical queries across their digital platform and client facing products.

You will report into the Digital Director, working across a number of global clients.

This role offers plenty of career progression and the opportunity to run a team.

You must be aware of Service Levels, issue diagnostics and fault resolution, being able to work to timescales and to deadlines. You shall understand development methodology and best practice, being able to liaise with our project and product development teams.

KEY RESPONSIBILITIES

To provide 1st line support to high calibre customers and internal staff. Excellent written and verbal skills required.

You help resolve issues raised by clients and team members
Ensure that incidents are resolved in a timely manner against SLAs
Pro-actively resolve issues and collaborate with support colleagues and the development teams.
Support project teams when required

Skills & Experience

Active Directory/ MS Exchange
Microsoft Office Suite
Email security product

For more information about this role, please contact:

Jason Barton-Hibbs

Jason.Barton-Hibbs@interquestgroup.com

See Jason Barton-Hibbs's jobs
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