2nd Line IT Service Desk Analyst

£25,000 | West Timperley | Permanent
Posted 6 months ago

2nd Line IT Service Desk Agent - Manchester based

Job Purpose:
To deliver a seamless customer service experience across the business and consistently exceeding expectations in dealing with 2nd line request/incidents..

Key Accountabilities:
• Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems
• Provide exceptional Service support to the business
• Provide solution(s)/work around(s) to incidents and Problems
• Escalating IT issues to the 2nd Line Team Leader where necessary
• Contribute to polices, processes and procedures
• Install, maintain and support new applications
• Work to SLA thresholds for incident(s), request(s) and problem(s)
• Establishing a good working relationship with the business and 3rd party’s
• Keep up to date with advancements in technology
• Work with a variety of business and technical teams to enhance service
• Supporting Users on both hardware and Software applications
• Administer Active Directory
• Creating purchase orders for IT hardware/software
• Setting up new users and disabling expired accounts in accordance with HR requirements
• Creating knowledge documentation
• Additional responsibilities as requested by the 2nd Line Team Leader Performance Measures

Technical Capabilities:
• Experience in IT Service Desk Applications
• 2 years’ experience in an IT Service Desk environment
• Active Directory administration
• Exchange 2010 mailbox administration
• SCCM & O365
• Mobile Iron administration
• Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting
• ITIL Certified
• Windows 7
• Windows 8
• Windows 10
• iOS
• Android

Please send your CV to kay.sadler@interquestgroup.com to be considered for this position

For more information about this role, please contact:

Kay Sadler

kay.sadler@interquestgroup.com
01442 509 080

See Kay Sadler's jobs
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