1st/2nd Line Support Analyst/Field Engineer

£24,000 | Wetherby | Permanent
Posted 10 months ago

IQ Tech are currently hiring for an experienced IT Support Engineer/IT Helpdesk Engineer to join our client, a leading technology services provider based in West Yorkshire.

This is a career opportunity to join one of Yorkshire’s leading technology support companies providing a range of IT, Communications and Design services to companies throughout Yorkshire.

Skills Required:-

•Servicedesk tool for logging, managing and documenting support requests and customer interactions
• Cloud technologies – in particular Microsoft Office 365 – Exchange and Sharepoint Online etc
• Windows Server network environments – Active Directory, DHCP, DNS and Group Policy
• Windows Desktops – XP upwards
• Businesss networks – switches, routers, firewalls
• Remote Desktop servers / services

• Clear communicator – dealing with customers over the telephone and with good written communication skills
• Have some relevant experience – ideally providing IT Support in an outsourced role
• Have some relevant qualifications such as Microsoft or CompTIA certifications
• Open minded and flexible

Working as part of our clients' IT Helpdesk, you will be supporting customers by telephone, email and remote support technologies to log, diagnose and resolve a wide-range of technical support issues as well as performing routine maintenance, service requests and other IT management functions.

This is a primarily remote support role, but you may occasionally be required to assist with site-visits or to deal with customers face to face at our clients' offices.

Full training will be provided and you will be supported through our clients' extensive “Certified Systems Engineer” programme, however for this role some relevant experience is required as you will be expected to hit the ground running from day 1 dealing with customers and routine technical support requests.

If you feel you have the above skills and experience, please apply now for immediate consideration to Georgina at IQ Tech.

For more information about this role, please contact:

Georgina Stockdale

georgina.stockdale@itqtech.com
01423 878660

See Georgina Stockdale's jobs
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