2nd/3rd Line Support / Project Implementation Analyst

£27,000 | Southowram | Permanent
Posted 9 months ago

IQ Tech are hiring for an experienced 3rd Line Support / Project Implementation Analyst to join our successful manufacturing client based in Halifax, West Yorkshire.

Within this role you will be assisting our clients customers and internal staff as an escalation point for 3rd Line technical queries. The role will also involve the implementation of infrastructure projects.

Skills Required:-

Experience of SOME of the following is required:-

• Systems Center Configuration Manager 2012/Current Branch
• Systems Center DPM 2016
• Sophos Cloud
• Avecto Privilege Management
• Windows 7
• Windows 10 – (Including CBB update strategies)
• Microsoft Office 2013 & 2016
• Windows Server 2012 R2 & 2016 (including Server Core)
• Hyper-V Implementation
• Active Directory administration
• Azure Active Directory administration
• Office 365 deployment and administration
• Group Policy deployment and configuration
• Networking knowledge covering LAN/vLAN/WAN technologies
• Cisco Call Manager and Unity voicemail
• PowerShell / WQL scripting
• SQL Reporting

The Role:-

• You will support the first/second line team to resolve issues that come into the service desk, acting as a point of escalation for more challenging issues.
• Ensure that incidents are resolved in a timely manner to meet defined service level targets
• Proactively help resolve tickets where required
• Candidates must have provable experience of involvement in moving new technologies from Proof of Concept to Production.
• Participate in on call rota as required
• Use the Service Desk stats and Call Quality analysis to identify areas of improvement and document accordingly.
• Provide 24/7 call out support on a shared rota.

This role offers the opportunity for you to manage your own time in a senior capacity, providing an escalation point for 2nd line calls as well as working on numerous exciting technical projects and upgrades.

This role offers a competitive salary and benefits including training and certification, free parking, career progression, optional paid overtime and on-call.

Interviews to commence W/C 8th January.

Please apply now for immediate consideration to Georgina at IQ Tech. T: 01423 878 660.

For more information about this role, please contact:

Georgina Stockdale

georgina.stockdale@itqtech.com
01423 878660

See Georgina Stockdale's jobs
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