Customer Account Manager

£25,000 | Leeds | Permanent
Posted 1 year ago

Customer Account Manager
OTE £50,000

An opportunity is available for an enthusiastic and driven IT sales person, to work wthin an established telecoms provider based in Leeds.

This is a great opportunity to develop your telecoms knowledge and progress your account management / sales / customer service skills within a rapidly growing company that actively promotes from within.

Responsibilities of the Customer Account Manager include:
• Managing and growing an existing base of SME / mid-market customers.
• Being the point of contact for all customer queries.
• Building relationships and executing account and sales/ marketing plans for customers.

What you’ll need
• Account management/business development or sales experience (telephone based, desk based sales etc).
• Some existing telecoms product knowledge (Voice, Data or Cloud/Hosting for example).
• Ability to solution sell by providing a consultative approach to customers and building appropriate sales/account plans.
• Excellent telephone manner, customer rapport and listening skills.

Desirable technical knowledge:
• Voice/Unified Communications (VoIP, SIP, PBXs, Avaya, Mitel etc.)
• Networks (MPLS, Ethernet, WAN, ADSL, Internet Access, IPVPN)
• Cloud (Managed Hosting, Private/Hybrid Cloud, Colocation)

For more information about this role, please contact:

Matthew McNeill

See Matthew McNeill's jobs
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