1st Line Support

£20,000 | Wetherby | Permanent
Posted 10 months ago

InterQuest are currently hiring for an experienced 1st/2nd Line Support Engineer to join our client, a leading technology services provider based in West Yorkshire.

This is a fantastic opportunity to join one of Yorkshire’s leading technology support companies providing a range of IT, Communications and Design services to companies throughout Yorkshire.

Skills Required:-

• Have some relevant experience – ideally providing IT Support in an outsourced role
Experience of Acitve Directory and Office 365
• Have some relevant qualifications such as Microsoft or CompTIA certifications
• Open minded and flexible
• Clear communicator – dealing with customers over the telephone and with good written communication

Working as part of our clients' IT Helpdesk, you will be supporting customers by telephone, email and remote support technologies to log, diagnose and resolve a wide-range of technical support issues as well as performing routine maintenance, service requests and other IT management functions.

This is a primarily remote support role, but you may occasionally be required to assist with site-visits or to deal with customers face to face at our clients' offices.

Full training will be provided and you will be supported through our clients' extensive “Certified Systems Engineer” programme, however for this role some relevant experience is required as you will be expected to hit the ground running from day 1 dealing with customers and routine technical support requests.

Please apply now for immediate consideration or call Georgina at InterQuest on 01423 878 660.

For more information about this role, please contact:

Georgina Stockdale

01423 878660

See Georgina Stockdale's jobs
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