ITSM Support & Implementation Consultant

£35,000 | Woking | Permanent
Posted 10 months ago

ITSM Support & Implementation Product Consultant - Permanent - Surrey - £35k £7k Car Allowance & Utilisation Bonus

You'll work with end customers to develop and implement (ITSM) Service Management solutions to support their’ business requirements. This role is primarily focused on the configuration and deployment functions within a project lifecycle, although may be involved in scoping, requirements gathering and system design as required.

You'll deliver ITSM software solutions for a customer with the highest regard for quality and successful outcomes within agreed project timelines and budgets, partner with Product Consultants to deliver the outcomes defined by scoping, requirements gathering and/or system design tasks. Be recognised as a ‘product expert’ with customers by establishing proactive and positive working relationships post-sale and become familiar with and continually develop personal knowledge of standard concepts, practices (particularly ITIL), and procedures required to implement ITSM products

You'll need to have experience as a Senior Service Desk Analyst/Team Lead role using an enterprise-level Service Management product, have experience within an enterprise-software vendor, preferably in the Service Management industry. General networking and technical architecture/security knowledge and experience integrating Email, AD (or similar), and asset discovery tools

ITIL Foundation qualification and experience of database administration skills in MS SQL along knowledge of vFire (previously known as Infra / VSM) will help your application.

For more information about this role, please contact:

Paul Fraser

paul.fraser@itqesm.com
01442 509 071

See Paul Fraser's jobs
Related Jobs

VMWare Automation Consultant

Competitive | GN Maastricht | Contract

VMWare Automation Developer - Contract - Dusseldorf, Germany - 3 months extension We have opportunity for VMware automation developer in Düsseldorf, Germany for 3 months, start asap with possibility...


HP UCMDB Consultant - US

Competitive | Maryland | Permanent

HP UCMDB Consultant - Permanent - East Coast, USA - up $120k base Benefits We are looking for a person able to help our client's customers with the design...


ServiceNow Project Manager

Competitive | London | Contract

ServiceNow Project Manager - Contract - London - £550/600 p/day We need an experienced ServiceNow Project Manager for a contract role in London