Claims Assessor

Competitive | Telford | Permanent
Posted 11 months ago

Claims Assessor – Customer Service
£25,000 – DOE

InterQuest Solutions are delighted to be working with one of our key clients to support with the recruitment of a Claims Assessor for their customer service division

This role is permanent and will be an ideal opportunity for candidates with a similar background to join a thriving team. It will be providing efficient and effective Customer Service whilst processing customer claims/underwriting.

Duties & Responsibilities
•Make decisions on all types of technical claims and underwriting to agreed standards of speed and accuracy
•Work within set timescales and guidelines to provide decisions on claims assessment or underwriting
•Liaise with internal teams including legal, complaints and media for an escalated claims
•Handling difficult customer situations and complaints and dealing with sensitive information
•Manage a busy and varied caseload of work and respond to all written and phone customer requests compliantly, accurately, politely and efficiently
•Administer any claims, assessment or underwriting onto the internal systems including Exclaim, ALPHA and OPUS

Skills & Experience
•Previous skills and knowledge from a similar role, ideally within Claims Assessing or Underwriting
•Knowledge or experience of working within an FCA regulated or Insurance environment
•Flexible and enthusiastic approach, willingness to learn and work as part of a team
•Keen eye for details and accuracy
•Previous customer service skills and experience and proven interpersonal skills/influencing and negotiating skills

For more information about this role, please contact:

Rachel Loughlin
0161 237 0063

See Rachel Loughlin's jobs
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