Complaints Handler

Competitive | Sundridge | Permanent
Posted 2 months ago

Complaints Handler
Sevenoaks
Circa £22,000

InterQuest Solutions are delighted to be working with one of our key clients in the Sevenoaks area supporting them with the recruitment of a Complaints Handler
The role is permanent and will be joining an established team providing support across a UK network of finance companies, partners and third parties, liaising with customers and working to provide excellent customer service.

Duties & Responsibilities
• Investigate complaints in accordance with company complaints procedure
• Liaise between customer and external agencies to obtain resolution
• Research root causes of complaints
• Liaise between company and Regulator
• Contact customers by telephone and correspondence
• Ensure regulatory responses are issued correctly and on time
• Keep electronic and paper filing in order at all times

Skills & Experience
• Ideal candidates will have 1-2 years previous complaints experience
• Confident communication skills, able to deal with difficult customers
• Computer Literate, including MS office products and Email
• Able to work effectively as part of a team and meet set KPIs or deadlines

Ideal candidates will be able to drive and have their own transport due to the office location and be able to commit to 37.5 hour week on a rotating shift basis.

For more information about this role, please contact:

Rachel Loughlin

rachel.loughlin@interquestsolutions.co.uk
0161 237 0063

See Rachel Loughlin's jobs
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