ICT Analyst / ICT Assistant Analyst

Competitive | Ilford | Contract
Posted 11 months ago

InterQuest are supporting one our key London based clients who are looking to bolster their busy Service Desk with a First / Second Line IT Support professional. The role starts would be exclusively on the service desk, supporting 2000 - 3000 users across the environment via telephone, email and ticketing system. The candidate will be part of a small team Service Desk Analyst, and will be handling up-to 50 queries a day from across the entire environment. The role has the potential to grow into a more desktop / project support role as someone proves themselves within the environment, and so a willingness to learn and undertake new tasks is desirable.

It is critical someone to have experience supporting a large user base in a high pressure environment. Experience resolving issues for VIP's / Executives is highly sort after as call from across the organisation come through the service desk.

Requirements for the role:
• Experience demonstrating technical support from a service desk perspective, resolving issues through telephone and email channels rather than deskside support
• Prior experience supporting a large user base, where ticket / call volume was significant through the service desk
• Provide predominantly first line support, escalating more severe issues to relevant senior service desk / desktop support colleagues
• Maintain an approachable attitude in the office, focusing on “first time fix”

Technical Environment:
• Predominantly Microsoft / Windows environment, experience with MS Office tools, largely with SharePoint, Outlook, Exchange, and Active Directory
• Experience providing support with mobile & tablet devices such as iPad, iPhone, Blackberry, MobileIron and MDM
• Capable of using a call logging / ticketing system in a service environment
• MITEL telephony set-up and configuration
• VmWare Horizon, 10 Zip & vSphere

For more information about this role, please contact:

Liam Humphrey

01892 553 482

See Liam Humphrey's jobs
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