Technical Project Planning Manager

Competitive | Leeds | Contract
Posted 10 months ago

Technical Project Manager- Planning role 6 months Leeds

require candidates with really good business (not technical) project management experience with a focus on business change and readiness, process improvement, and experience of taking a customer facing operation (from advisor to management) on the change journey.

Technical knowledge of contact centre planning tools / telephony is important.

• Based in Leeds at least 2d/w with travel on 1d/w to another site (Leicester / Southampton / Cardiff / Hattersley)
• Full time role spread across two projects for 6m;
o Integrate and optimise the contact centre resource planning systems (Aspect eWFM)
o Stabilise, optimise and extend the customer queue management system (VHT technology)
• There is a significant technology element to the project so experience in such projects would be important
• Strong stakeholder management skills is critical
• Broader business change and process improvement skills is important
• Experience of working with technical third parties useful
• Experience of delivering into contact centre environments useful
• Specific experience in delivering resource planning and or customer queue management solutions would be ideal

For more information about this role, please contact:

Shane Hickmott

shane.hickmott@itqfinancial.com
01892 553247

See Shane Hickmott's jobs
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