Application Support Analyst

Competitive | MANCHESTER | Contract
Posted 3 months ago

Application Support Analyst

Are you a Support Analyst and looking to further your career? Would you like to be part of a British Multinational Company? Do you want to make a difference and lead the future within a large well established organisation? Well look no further, the perfect opportunity is right in front of!!

Our multinational client is looking for an Application Support Analyst to join their organisation.

An extremely exciting opportunity, along with a competitive daily rate.

Application Support Analyst

Role accountabilities
• Providing telephone and e-mail support to an established customer base, ensuring timely responses to all customer requests
• System configuration, user access control, housekeeping and end-user training
• Cross platform meta data validation
• Creation of regular customer reports and automated processes, as well as bespoke report creation
• Report design and rebranding
• Identification and investigation of data anomalies
• Presentation and delivery of investigation results is vitally important
• The role is heavily dependent upon verbal communications, at all levels
• Optimisation of operational processes
• Maintaining department and personal key performance indicators
• Experience in SQL

Knowledge, skills and behaviours required
• Strong data management experience
• To be able to analyse and understand large volumes of data
• Proven ability creating comprehensive MI reports from the gathered data
• Highly proficient use of MS excel 2010, including VBA scripting
• Ability to converse at all levels, from business leaders and decision makers to multi-skilled site based personnel
• Knowledge of Unix
• Ability to deal with stakeholders and understand the business requirements
• An understanding of the IT networking
• Ability to utilise common office based software, to produce presentable data to our customers
• Ability to work in fast-paces environment, and to meet changing deadlines and priorities on multiple simultaneous projects

Required Personal Qualities
• Adaptable to changing responsibilities
• Reacts well to unforeseen problems and is proactive beyond the requirements expected for the role
• Willingness to identify and learn about new technologies and practises
• Methodical mind-set with ability to capture and report findings
• Constant focus on improving ability and the ability of the team
• Confident use of initiative and able to take the lead in difficult situations
• Flexible, adaptable and pragmatic approach to problem solving and issue resolution
• Efficient, proactive, keen attention to detail with the ability to multi-task and prioritise appropriately

Application Support Analyst

Are you a Support Analyst and looking to further your career? Would you like to be part of a British Multinational Company? Do you want to make a difference and lead the future within a large well established organisation? Well look no further, the perfect opportunity is right in front of!!

Our multinational client is looking for an Application Support Analyst to join their organisation.

An extremely exciting opportunity, along with a competitive daily rate.

Application Support Analyst

For more information about this role, please contact:

Anna Massey

Anna.Massey@interquestgroup.com
01892 553 244

See Anna Massey's jobs
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