Support Engineer

£26,000 | Newport | Permanent
Posted 3 months ago


The role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources per contracted service level agreements.


* Resolve customer hardware/software PC problem tickets.
* A technical knowledge of the supported platform is required as well as a working knowledge of the hardware.
* Resolve tickets within the customer SLA and obtain a high customer satisfaction rating.
* Good communication skills are required.
* Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.
* Periodically review my clients Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
* If you are a Manager of staff, you must ensure: your team are aware of their security responsibilities & know how to access Security Policies hosted on the Intranet; the principles listed with the Security Policy Statement document are embedded within the operations of your team.
* Carry out any 'ad hoc' assignments as and when required.
* To be compliant with health and safety company policy and legislation.

Knowledge, Skills, Experience

* Microsoft Windows XP & Windows 7
* Microsoft Office including Outlook
* Lotus Notes
* Ghosting/Building of Laptops and Desktops
* Active Directory
* Resolve user profile issues
* Blackberries
* Working with remote tools e.g. SCCM to deploy software and take remove control
* Antivirus Applications, Norton, McAfee
* Ability to diverse skills into Bespoke Applications
* Ability to backup users data

For more information about this role, please contact:

Kay Sadler
01442 509 080

See Kay Sadler's jobs
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