Member Experience Programme Manager

£80,000 | London | Contract
Posted 3 months ago

Member Experience Programme Manager - Central London - 12 month FTC - Up to £80k

Have you got strong experience working for membership organisations? A client of InterQuest Group that are based in Central London, are looking to recruit an exceptional Member Experience Programme Manager to lead on the multiple concurrent projects that align the organisation with a newly signed off digital transformation. The role will delivery operational improvements of their customer experience initiative.

As a membership organisation, their focus is on the customer and so projects include:

* Website upgrades including MS dynamics CRM implementation/integration
* Elearning platform bespoke build and implementation
* Digitally-focused projects within an Agile environment

It is a requirement that candidates have proven experience of leading on large, complex & multi-million pound budgets as well as have the ability and confidence to sit at board level, liaising with C-Suite level stakeholders.

Essential Experience:

* Successful delivery of Customer Experience Programmes
* Strong stakeholder engagement
* Proven ability to manage within an Agile/Waterfall environment, leading on PRINCE 2 methodologies
* Management of large budgets
* CRM & digitally focused projects
* Ability to manage programmes of between 8-12 projects

Reporting directly to the Executive Sponsor Transformation Director, you will be responsible for the programme delivery, budget & change management aspects as well as the day - to - day coordination of the programme.

This is an 12 month FTC with a salary offering between £70k - £80k.

Experience of leading on membership & loyalty schemes for regulatory bodies as a Programme Manager would be advantageous.

For more information about this role, please contact:

Natalie Wattenbach
01892 553 212

See Natalie Wattenbach's jobs
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