Operations Manager - FinTech

£65,000 | London | Permanent
Posted 3 months ago

InterQuest are currently working with one of our exciting FinTech clients on their search for an Operations Manager.

This is a great opportunity to join the business during a period of strong growth!

Key focus will be:

* Leading a small operations and call centre team delivering exceptional customer experience and business performance
* Ensure that all activities and duties are carried out in full compliance with regulatory requirements
* Lead a team to deliver business objectives to support growth, creating a culture that encourages ownership, initiative and customer centricity
* Manage and drive individual team member performance, in line with company policies, processes and procedures to deliver excellent customer service and achieve centre performance targets

Suitable candidates must meet the following criteria:

* Experience of leading customer service/call centre/operations and evidence of driving performance
* Have a broad understanding of the working in Financial Services market with working with credit products
* Have a strong understanding of relevant legislation, compliance and regulatory requirements
* Have a solid experience of developing and rolling out robust operational policies, process and procedures

Please get in touch with Richard Miller for further information.

For more information about this role, please contact:

Richard Miller

0161 237 0045

See Richard Miller's jobs
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