IT Service Transition Manager

£75,000 | London | Contract
Posted 3 months ago

Service Transition Manager
London
£70,000 - £75,000 (FTC)

A Global leading Managed Service client of mine are recruiting for the opportunity for an experienced Service Transition Manager to join their business on a Fixed term contract for 9-12 months, which may offer a different opportunity at the end of that period on a more permanent basis depending on the needs of my client.

Main purpose

The Service Transition Manager is responsible for ensuring the successful transition of new or changed services from sale, through the project phase and into normal service support, ensuring the relevant company support teams are fully equipped to deliver services according to SLA.

The Service Transition Manager will also own the comprehensive end to end Service Transition Process as well as ensuring there is continuous review and improvement to the process.

They will define and drive to completion all aspects of a service solution related to the transition of that Service, liaising with all required Internal Teams, Suppliers and being a key member of the customer facing team through the post sales process and into business as usual support.

The Service Transition Manager will work with project managers and internal teams across the business as well as Suppliers and Customer contacts to ensure that all Service Transition elements of a service solution are documented, approved, tested and delivered. They will work closely, and build key relationships within, Business Development, Account Management, Service Delivery Management, DevOps, Business Analysis, Managed Services and Support Service teams.

This role requires a strong background in Service Transition, ideally in a Managed Services environment, and a technical understanding, with the ability to interact with customers at all levels of seniority in order to understand and deliver against their expectations.

Specific capabilites required

- 3-5 years Service Transition experience across a number of IT projects, in a Managed Services or Vendor environment
- Excellent understanding and experience of Service Operations and Project Management principles
- Experience in developing, improving and implementing ITIL aligned Process and Procedures (specifically Service Design and Transition)
- Experience of fast paced delivery environments with competing priorities
- Vendor Management experience, ideally with experience in transitioning services from incumbent suppliers to a new service provider
- Previous supplier/vendor side or managed services experience

- Understanding of Software Development Lifecycle would be an advantage

- Project Management certification an advantage (Prince2/PMI etc...)
- Minimum ITIL practitioner/intermediate certification

For more information about this role, please contact:

Andy Banks

andy.banks@interquestgroup.com
01442 509 072

See Andy Banks's jobs
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